2145 Compton Road, Cincinnati, OH 45231

Updated 4-3-2020 Arlington and COVID-19 April 3, 2020

The health and well-being of our employees, families and visitors is a top priority during the COVID-19 Pandemic. Funeral Homes and Cemeteries are deemed “essential” businesses, therefor, The Arlington Memorial Gardens and The Arlington Funeral Home are operational, but with some limitations. The following changes will go into effect at The Arlington Memorial Gardens beginning at 8:00 AM on Friday, April 2, 2020.

If you have experienced a death and need Funeral Home or cemetery assistance, please call 513-728-3460. This phone number is monitored 24 hours a day/7 days a week.

Our Administrative Office building will remain closed and minimally staffed during normal business hours. We encourage everyone to take advantage of the virtual capabilities we have in place for making cemetery and funeral arrangements, paying your bill, submitting a work order and finding the location of a loved one’s burial site (see below for instructions). If you wish to make pre-planning arrangements or time of need arrangements and you are unable to do this virtually, you will need to schedule an appointment. . You can schedule an appointment by calling 513-521-7003, via email or via our live chat feature on our website  www.amgardens.org Appointments are limited to one at a time in the office and we have a meeting area set up that follows the social distancing guidelines. For everyone’s protection, we are asking our team members to wear masks during these appointments.

To make cemetery and funeral arrangements virtually (pre-planning and time of need planning), please contact us and we will put you in touch with the appropriate Funeral Director and/or Family Care Advisor to help you through the process. It’s possible that arrangements can be completed via email and/or fax.

To pay your bill – You may use our online bill pay feature on our website www.amgardens.org Just click on the pay you bill button on the top right hand corner of the website. This feature does require you pay by credit card and you will need your account number. If you do not know your account number, you can call 513-521-7003 (M-F 8:00 AM – 4:30 PM, Saturday 8:00 AM – 2:00 PM) and a staff member will be available to assist you. Our staff can also, with a credit card, take your payment over the phone. If you require paying by check or money order, you can mail your payment to: The Arlington Memorial Gardens, 2145 Compton Rd., Cincinnati OH 45231. Since the office is closed, no “walk-in” payments will be accepted at this time.

If, during a visit to our grounds, you notice that something is amiss with a loved one’s gravesite, please bring it to our attention by calling 513-521-7003 to submit a service request or via the Contact Us button on our website and/or by engaging the live chat feature on our website.

If you are looking for a loved one’s site, we encourage you to use the Locate A Loved One feature on our website. You will need to have Google Maps enabled on your device. Click on the Locate A Loved One tab on our website. In the “Search Records” box, type the name of your loved one. When you receive your search results, click on your loved ones name. This will give you a descriptive location of your loved ones final resting place. If you would like to visit with them virtually, scroll down and click on the 360 Ground View. You will then be able to see the vicinity of your loved one and then you can “virtually” zoom in to visit their grave.

The Locate A Loved One feature is also very useful if you are on the grounds and you need help finding a grave. Type the loved ones name in the search records box. Click on your loved one’s name in the search results. Scroll down and click on Get Directions. This feature will then take you directly to the grave space.

If you wish to have flowers placed on a loved one’s burial site, please call 513-521-7003 and one of our team members can assist you with purchasing a floral bouquet from our floral shop.

The grounds and the Mausoleum complex are currently open to the public for visitation. The main gates on Compton Road are opened from 8:00 AM – 8:00 PM.

All public restrooms on the property of The Arlington Memorial Gardens are closed until further notice.

If you need assistance, additional information or have questions, please call 513-521-7003, visit our website at www.amgardens.org or chat with us on our live chat feature on our website.

Thank you for your patience and understanding as we all work through protecting you and our employees.

Post a comment